Frequently asked questions

Can I use Parcelify in conjunction with another service provider?

Yes. But bear in mind that one cannot restrict the other from showing up rates. All rates defined within Parcelify will work independently from rates defined elsewhere.

When a client goes to checkout, Shopify will request rates from all shipping rate apps you have installed and order all valid rates from least to most expensive.

Can I use this app if I don’t have 3rd Party Shipping Carrier API?

No. And it’s not because we don’t want you to, this is a restriction imposed by Shopify.

Shopify Plus merchants have access to this API by default.

If you aren’t a plus merchant you still have 2 other options!

  1. Switch your billing cycle to annual. with annual billing you get access to the Real Time Carrier Rates API.
  2. Contact support@shopify.com and ask to have the Real Time Carrier Rates added to your plan.

When a cart contains both item A and item B, two rates show up, but I want them to be combined!

This is because you used filters, whereas what you really want is to use “Additional charge per item”. Filters are for availability, additional charges are for the price. So if you want a different price for item A and item B, you don’t need two different rates.

Simply create one rate, then add an additional charge for item A, and another one for item B. This way, only one rate will show up, and all charges will be added up.

Can Parcelify blocks certain rates coming in from USPS or Fedex?

No. All rates defined within Parcelify will work independently from rates defined elsewhere, and the opposite is also true. Two shipping apps cannot interfere with one another.

Can I use distances to limit rates, such as a radius of 10km around my office?

No. Parcelify doesn’t support distances. you can however restrict the rates to a set of postal codes.

Can I set a custom message when there’s no rate available?

Shipping carriers do not control texts and messages within Shopify. They provide list of rates, that’s it. That being said, you have full control over the text displayed in Shopify, and you can use your Theme Translation tool to find the text you’d like to change and tweak it to fit your needs.


Still have questions?

We have a robust documentation that we are constantly updating and amending based on the feedback from customers like you. Please feel free to contact us if you have further questions about Parcelify.