Shopify caches rates between checkouts to save time looking up new shipping options when the customer has not made any changes. While this feature saves time and resources on Shopify’s end, it doesn’t help when you are rapidly adjusting and checking your Parcelify shipping options.
Changing part of the address, your name, or the products in the cart will force Shopify to request new shipping rates from us. This way, you are always seeing your most up-to-date rate settings at checkout.
Shopify does not return rates that have the Phone Number Required setting enabled for shoppers who use ShopPay/ApplePay/GooglePay at checkout.
To test, add items to the cart and proceed to the checkout but do not select ApplePay/GooglePay or similar services. If your rate shows as expected then the issue is that Shopify is blocking this rate from showing when the Phone Number Required setting is enabled on your rate.
The only known solution is to disable Phone Number Required, though we expect this Shopify bug to be fixed in future updates.
We have advised Shopify of this issue but they have not addressed it.
Normally you should never need to manipulate the Shopify settings for our app, other than to apply our service to new shipping zones you create. In the event you have or the other troubleshooting options on this list have not resolved the issue, here is how to check and fix them:
Still having trouble? We are here to help. Please feel free to contact us if you have further questions about Parcelify.