Troubleshooting

Checkout Button is Not Opening Parcelify

When customers click any “Checkout” button on your store, they should be presented with the Parcelify Shipping Rates modal. If this does not happen, it could be caused by a few different issues:

  1. The Storefront Shipping Rate feature is not enabled - In the Parcelify application admin, check that the Storefront Shipping Rate feature is enabled.

    Screenshot of disabled storefront status

  2. Your store’s theme changed - if you’ve recently changed themes, you will need to re-install the theme integrations for your new theme. This can be done by clicking the “Re-install Theme Integrations” button from the Parcelify application admin.

    Screenshot of re-install theme integration option

  3. Your store’s theme is not currently supported - Please contact Parcelify Support to have them investigate that Parcelify Storefront has been successfully integrated into your store’s theme.

Rate Selection Fails

Your customers may receive an error message when selecting a shipping rate. This may happen when the associated product for the shipping rate was deleted.

Screenshot of shipping rate selection error

To fix the issue, follow these possible solutions:

  1. Within the Parcelify admin disable the failing shipping rate by clicking “Disable shipping rate”, then click “Save”. Then re-enable the shipping rate by clicking “Enable shipping rate”, then click “Save”.

    Screenshot of disabling shipping rate

  2. Alternatively to re-create all shipping rate products, fully disable the Storefront Shipping Rates setting and re-enable it by clicking “Disable Storefront Shipping Rates”, then clicking “Enable Storefront Shipping Rates”.

    Screenshot of disabling storefront feature

Shipping Rate Products Appear in Catalog

It is common for your store to show Parcelify Shipping Rates as products on the website. This is caused by Shopify showing all products within Shop. Follow these instructions to prevent Shopify from showing Parcelify Shipping Rate products from your storefront.