Effective Date: May 28th 2025
Jurisdiction: Ontario, Canada
These Terms of Service (“Terms”) govern your use of the Parcelify Protect service (“Parcelify Protect” or the “Service”), offered by Clever Few Corp., an Ontario corporation doing business as Parcelify (“we,” “us,” or “our”).
By selecting a protected shipping option during checkout from a participating merchant, you (“you” or “Customer”) agree to be bound by these Terms.
Parcelify Protect is an optional post-purchase service that provides:
Parcelify Protect is a value-added service and does not constitute insurance. It is not regulated as an insurance product, nor is Clever Few Corp. an insurance provider.
To receive Parcelify Protect benefits:
Claims are to be submitted by the merchant you made your purchase from. If you’re unable to contact the merchant you may contact us directly at protect@cleverfew.co.
Parcelify Protect coverage is non-transferable and applies only to the original purchaser and the order for which protection was selected.
Parcel insurance for orders protected by Parcelify Protect is provided by Shipsurance, an independent insurance provider. The insurance coverage is subject to Shipsurance's terms and conditions, which can be found at www.shipsurance.com/parcelify/terms. By selecting Parcelify Protect, you acknowledge and agree to be bound by Shipsurance's insurance terms in addition to these Terms of Service.
If you experience a delivery issue (lost, damaged, or stolen package), you must:
Customers cannot submit insurance claims directly to Shipsurance or Parcelify. All insurance claims must be initiated and submitted by the merchant.
Shipsurance will review and determine the validity of insurance claims based on their established criteria and policy terms. Upon approval by Shipsurance:
Claim denials, coverage disputes, or other insurance-related issues are governed by Shipsurance’s terms and conditions.
Parcelify acts solely as a technology platform that facilitates the insurance claim submission process between merchants and Shipsurance. Parcelify does not:
For insurance coverage questions or disputes, you should contact the merchant who can communicate with Shipsurance directly.
Orders protected by Parcelify Protect are eligible for free return shipping for any reason within 60 days of purchase, subject to the overall 30-day claim window from the order date.
We reserve the right, at our sole discretion, to offer one of the following resolutions:
In cases where replacement or store credit is offered, the original item may or may not need to be returned depending on the circumstances.
Certain items may not be eligible for the Free Returns benefit, including:
If an item you purchased is discounted by the same merchant for more than 72 consecutive hours within 30 days of your purchase, you may request a partial refund equal to the difference in price.
Approved refunds will be issued by the merchant directly to your original payment method within 5–10 business days of approval. Neither Parcelify, Parcelify Protect, nor Clever Few Corp. will issue any reimbursements directly to customers.
Parcelify Protect is a value-added service intended to improve the post-purchase experience. However, we reserve the right to deny any claim, in whole or in part, at our sole discretion and for any reason, including but not limited to the following:
The Service does not cover:
The following products are excluded or have limited coverage:
To maintain the integrity of the Service, we explicitly prohibit:
Any claims suspected of being fraudulent, abusive, or made in bad faith may be denied without notice and may result in your access to the Service being suspended or permanently revoked. We also reserve the right to report fraudulent behavior to appropriate legal or law enforcement authorities.
Parcelify Protect is non-transferable and may only be used by the original purchaser on the protected order. Claims submitted by anyone else will be denied.
Acceptance of a refund, return, or replacement constitutes final resolution of the claim. You release Clever Few Corp. from further liability once a remedy is issued.
You agree to file a claim first and follow the claims process to its conclusion instead of filing a chargeback with your credit card provider for any covered loss. If you initiate a chargeback while a Parcelify Protect claim is active, we reserve the right to:
Your personal and order-related data is processed in accordance with the Clever Few Corp. Privacy Policy. We share information only as needed to deliver Parcelify Protect benefits (e.g., with insurance or fulfillment partners).
We may collect and retain information about your transaction history, claims, and interactions with the Service for the purposes of improving our services, preventing fraud, and fulfilling our obligations under these Terms.
We own and retain all right, title, and interest in Parcelify Protect services, including all related intellectual property rights. You agree not to reverse engineer, decompile, distribute, license, sell, transfer, disassemble, copy, alter, modify, or create derivative works of our Service or otherwise use our Service in any way that violates the use restrictions contained in these Terms.
Our graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, trademarks, or trade dress of Clever Few Corp. in Canada, the U.S., and/or other countries. Our trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without our prior written permission.
For international orders, all coverage limits, refunds, and reimbursements will be calculated in USD based on the exchange rate at the time of the original purchase.
Claims for international shipments may be subject to extended processing times due to customs clearance, international shipping delays, and documentation requirements. For lost international shipments, claim filing windows begin 20 days after the last checkpoint rather than 7 days for domestic shipments. All claims, regardless of international status, must be filed within 60 days of the order date.
Parcelify Protect may not be available in certain countries due to regulatory restrictions. We make no representations that the Service is appropriate or available for use in locations outside Canada and the United States. Those who access or use the Service from other locations do so at their own risk and are responsible for compliance with local laws.
For international returns, you may be responsible for any customs duties, taxes, or fees associated with returning items across borders, even if the return shipping itself is covered.
We may terminate or suspend your access to Parcelify Protect at any time, for any reason, including suspected fraud, abuse, or violation of these Terms. Upon termination, all provisions of these Terms which should survive termination will survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Sections 3–6, 8, 9, 10, 11, 12, 13, 14, 15, 16, and 18 shall survive termination.
PARCELIFY PROTECT IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CLEVER FEW CORP. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE SERVICE.
CLEVER FEW CORP. DOES NOT REPRESENT OR WARRANT THAT THE SERVICE IS ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT THE SERVICE WILL BE UNINTERRUPTED. WE CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM, AND YOU AGREE NOT TO HOLD US RESPONSIBLE FOR, ANY LOSSES, DAMAGES, INJURIES, CLAIMS OR OTHER LIABILITY OF ANY KIND, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR ACCESSING OR USING OR INABILITY TO ACCESS OR USE ALL OR ANY PART OF THE SERVICE.
TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY WILL NOT EXCEED $100 USD OR THE PARCELIFY PROTECT FEE PAID ON THE APPLICABLE TRANSACTION, WHICHEVER IS GREATER. WE ARE NOT RESPONSIBLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
We are not liable for failures caused by events outside our reasonable control, including natural disasters, labor disputes, supply disruptions, internet outages, pandemic, war, terrorism, riots, embargos, acts of civil or military authorities, fire, or floods.
You and Clever Few Corp. agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Service (collectively, “Disputes”) will be resolved solely by binding, individual arbitration and not in a class, representative, or consolidated action or proceeding. You and Clever Few Corp. agree that the applicable arbitration rules shall be those of the ADR Institute of Canada, Inc. or its successor (“ADRIC”).
As limited exceptions to Section 16.1 above: (i) we both may seek to resolve a Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights.
The arbitration will be conducted in accordance with the ADRIC Arbitration Rules then in effect. Any arbitration hearings will take place in Toronto, Ontario, unless we both agree to a different location. The parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability, and scope of this arbitration agreement.
Each party will initially bear its own costs and expenses in the arbitration, including filing, administration, and arbitrator fees. However, if you prevail in the arbitration, Clever Few Corp. will reimburse you for your ADRIC filing fee and your share of the arbitration costs. If Clever Few Corp. prevails in the arbitration, Clever Few Corp. shall be entitled to recover all of its legal fees, costs, and expenses associated with the arbitration. For clarity, “prevailing” means that the arbitrator rules substantially in favor of the prevailing party on the material disputed issues.
YOU AND CLEVER FEW CORP. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ Dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims and may not otherwise preside over any form of a representative or class proceeding.
If any part of this Dispute Resolution section is found to be unenforceable, the remainder shall remain in full force and effect.
These Terms and any action related thereto will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any principles that provide for the application of the law of another jurisdiction.
To the extent the parties are permitted under these Terms to initiate litigation in a court, both you and Clever Few Corp. agree that all claims and disputes arising out of or relating to these Terms will be litigated exclusively in the courts located in Toronto, Ontario, Canada.
You agree to indemnify, defend, and hold Clever Few Corp., its parents, subsidiaries, affiliates, officers, employees, contractors, agents, business partners, and licensors (collectively, the “Parcelify Parties”) harmless from any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of: (a) your misuse of the Service; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) your violation of any applicable laws, rules, or regulations.
Clever Few Corp. reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Clever Few Corp. in asserting any available defenses. You agree that the provisions in this Section will survive any termination of these Terms or your access to the Service.
We may modify these Terms at any time at our sole discretion. If we do so, we’ll let you know by posting the updated Terms on our website and/or may also send other communications. It’s important that you review the Terms whenever we update them or you use the Service. If you continue to use the Service after we have posted updated Terms, it means that you accept and agree to the changes. If you don’t agree to be bound by the changes, you may not use the Service anymore.
The communications between you and Clever Few Corp. use electronic means. For contractual purposes, you (1) consent to receive communications from Clever Few Corp. in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications related to these Terms that Clever Few Corp. provides to you electronically satisfy any legal requirement that such communications would satisfy if they were made in writing in a physical document.
These Terms, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Clever Few Corp.’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Clever Few Corp. may freely assign these Terms without restriction.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter.
Clever Few Corp. – Parcelify Protect
📧 protect@cleverfew.co
📍 Parcelify, 33 Main St W, Grimsby, ON L3M 1R3