Documentation Protect Claims Free returns
Creating a Free Returns claim
Find the order this claim is for
In the top-right of the claims page you will see a button labeled New Claim. Clicking this button will present you with our order search dialog:
Enter the order number and email address for the order in question, then click 🔍Search.
If you believe an order should be protected but you cannot find it, please contact us via support@parcelify.com.
Review your order
The Parcelify Protect order page will list all line items and coverages for this order. If a claim has been made they will be listed underneath the products in each coverage type.
Since we are submitting a free return claim, scroll down to the free returns section of your listed coverages and click the [New Claim] button:
Filling out the claim
Review your line items
At the top of the claim page you will see a list of products associated with this order. Here you can tell us which items the claim is for and how many items are being returned.
In the example above only one item was shipped, so we choose 1 of 1 product.
Provide the customer request
Here you can attach a copy of the customer’s request to you, as well as additional information relevant to the customer and order in question.
To attach a file, drag it to the box with the dotted outline (desktop) or click the [Add files] button and navigate to the files you’d like to add.
Attach evidence of shipment
For our records we ask that you provide clear evidence the product was returned to you, the tracking number associated with this return, and the total shipping amount for the returned item(s).
Please attach a picture or scanned document correlating the tracking number to the product(s) being successfully returned.
Comments and claim amount
The last part of the new claim page is a place to enter any additional information you think may be helpful in processing this claim. We want to approve your claim as efficiently as possible, so please be detailed!
Finally, the last section lists the claim amount total based on the return shipping amount your customer paid.
In our earlier example we had a single product which was returned for $30.29. The image above displays this as the claim total, reimbursing you for the amount you paid to have this product returned.
Submit the claim!
Take a moment to review the information you entered. If everything looks good to you, scroll to the top of the claim page and click the Save button (top right) to submit your claim.
Parcelify will review and update your claim as soon as possible. Please watch the email associated with your store for any correspondence requesting more information. If you need to edit or update claim information you can do so by accessing the claims page, selecting it from the list, making any necessary changes, then saving the claim once more.