Documentation Protect Claims Parcel Insurance

Creating a Parcel Insurance claim

Find the order this claim is for

In the top-right of the claims page you will see a button labeled New Claim. Clicking this button will present you with our order search dialog:

Enter the order number and email address for the order in question, then click 🔍Search.

If you believe an order should be protected but you cannot find it, please contact us via support@parcelify.com.

Review your order

The Parcelify Protect order page will list all line items and coverages for this order. If a claim has been made they will be listed underneath the products in each coverage type.

Scroll down to the parcel insurance section of your listed coverages and click the [New Claim] button:

Shipsurance

Upon clicking New Claim you will be taken to Shipsurance’s claim page. There you will be asked to provide information such as a description of the missing or damaged items, what carrier was responsible for delivering the products, and the best way to contact you for follow-up.

Shipsurance will be your point of contact for the remainder of this claim. Please follow their instructions and provide as much relevant information as possible so they can process your claim quickly and efficiently!

For more information about what products and orders may be covered by parcel insurance, please refer to the following Shipsurance coverage rules:
https://www.shipsurance.com/parcelify/terms

Problems? Questions?

• If you run into an issue completing the claim, please contact Shipsurance via parcelifyclaims@shipsurance.com.
• If you ever have trouble reaching the Shipsurance claim page from Parcelify or see an invalid claim status, you can reach Parcelify support via protect@cleverfew.co.