Skip to content
This feature is currently in private beta and only available to US customers.
To sign up, please reach out to us at protect@cleverfew.co.

Protect Checkout TOS

The Protect Checkout TOS component summarizes the benefits of protecting an order and links to Protect’s FAQ, Privacy Policy, and terms of service so your customers can learn more about the protection they are purchasing. Place it in the standard Shopify checkout or on your thank-you page.

The shipping protection modal. At the top is our box logo with a small red shield next to the words Parcelify Protect. Next are three elements that describe the coverage we offer. The first is a box with a repeating icon in front of it next to text that states 'Free returns - Change your mind? No problem. Return it within 30 days on us (up to three times).' The second element is a box with a checkmark in front next to text that states 'Lowest Price Guarantee - if what you bought goes on sale within 30 days, we'll match it. No FOMO. (Sale must last at least 3 days and be from the same store).' The last element in this series is a box with a lock icon in front of it next to text that states 'Parcel Protection - Lost, stolen, or damaged? You're covered.' Finally, links to our FAQ, Privacy Policy, and Terms and Conditions are listed at the bottom of the modal)

Shopify Plus customers

Only Shopify Plus shops can customize their checkout page with checkout UI extensions. Customers on any other plan are limited to placing the Protect Checkout TOS component on their thank-you page. If you’re on Shopify Plus, we recommend placing it directly under your shipping rates, so customers can review all the benefits of choosing a protected rate.

General installation

  1. Start at your Shopify admin page
  2. Navigate to your settings (bottom-left corner)
  3. Select the Checkout category in the left-hand navbar
  4. Click the Customize button. This will open the checkout editor
  5. In the left side of the checkout editor, click the Apps button
  6. Here you will see a list of available checkout UI extensions. If you click the blue plus icon on Parcelify, you will see the option to add the Protect Checkout TOS component to your checkout or thank-you page
    • As mentioned, Shopify Plus customers should place this component on their checkout page
    • For all other Shopify customers, place the Protect Checkout TOS component on your Thank you page
  7. Use the sidebar to choose where you would like the component to be placed
  8. Click Add Block
  9. A pop-up will appear with a list of app blocks available to this page. Click the Parcelify Protect TOS block to add it
  10. If you’re not happy with where this block appears, you can click the up or down arrow in the editor itself to move it aroundOur checkout extension appears in the checkout editor with a label at the top that reads 'Parcelify Checkout TOS'. Below the block are three icons: three lines with an up arrow, three lines with a down arrow, and a red trash icon for removing the block
  11. Finally, click Save in the top-right of the screen to commit your changes

Congratulations. You now installed and configured Parcelify Protect, then placed the Protect Checkout TOS component into your checkout so customers can learn more about how their orders are protected. Next we’ll cover what to do when a customer escalates a claim to you so you have the highest likelihood of being reimbursed.